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Find answers to common questions or reach our support team directly.

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Frequently Asked Questions

Mathra AI supports a wide range of mathematics including arithmetic, algebra, geometry, trigonometry, calculus (differentiation and integration), linear algebra, statistics, probability, and more. You can type problems, write them, or photograph them with your camera.
Yes — Mathra AI has a generous free tier that lets you solve problems daily with step-by-step explanations. Mathra Pro unlocks unlimited solves, advanced AI explanations, graphing, offline mode, and priority support. Manage your subscription through your App Store or Google Play account.
iOS: Go to Settings → [Your Name] → Subscriptions → Mathra AI → Cancel Subscription.

Android: Open Google Play → Profile → Payments & subscriptions → Subscriptions → Mathra AI → Cancel.

Cancellation takes effect at the end of the current billing period. You will retain Pro access until then.
Refunds are processed by Apple or Google, not directly by us.

iOS: Visit reportaproblem.apple.com and select the Mathra AI charge.

Android: Open Google Play → Profile → Payment & subscriptions → Budget & history → find the Mathra AI transaction and request a refund.

If you have special circumstances, email support@mathra.ai and we will do our best to help.
We're sorry about that! Our AI is highly accurate but not infallible. Please tap the "Report" icon (flag) next to the solution to flag it. This sends the problem and output to our team for review, which helps us improve the AI. For urgent corrections, email bugs@mathra.ai with a screenshot.
Go to App Settings → Account → Delete Account. This will permanently delete your profile, learning history, and all associated data within 30 days. Alternatively, email privacy@mathra.ai with the subject line "Account Deletion Request".
Basic problem-solving requires an internet connection as it uses our cloud AI. Mathra Pro includes an offline mode for previously accessed content and a limited on-device solver for common problem types.
Yes! Mathra AI is designed to be safe and educational for learners of all ages. For children under 13, parental consent is required to create an account. Parents can manage their child's account and request data deletion at any time. We comply with COPPA and applicable children's privacy regulations. See our Privacy Policy for details.
iOS: iPhone and iPad running iOS 15.0 or later.
Android: Devices running Android 8.0 (Oreo) or later with at least 2 GB RAM.
Open the App → Settings → Subscription → "Restore Purchases". Make sure you are signed in with the same Apple ID or Google account used for the original purchase. If issues persist, contact support@mathra.ai.

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